SPSV Online – Effective November 2025

SPSV Online is committed to protecting and respecting your privacy. We are transparent about how we process your personal data and ensure full accountability under the EU General Data Protection Regulation (GDPR, EU 2016/679) and applicable national laws. This Privacy Policy explains our data protection practices regarding the personal information we collect and process about you through our website www.spsv.online and associated services. By using our website or services and providing personal information, you consent to the practices described in this Privacy Policy. Please read it carefully.

SPSV Online is an educational platform that provides training and exam preparation resources for the SPSV Entry Test in Ireland. We help candidates prepare with the most up-to-date content so they can pass the SPSV Exam, obtain an SPSV Licence, and legally operate as a taxi, limousine, or hackney driver in Ireland. Data Controller: SPSV Online Email: info@spsv.online Website: www.spsv.online

We collect personal information in the following ways: - When you browse www.spsv.online - When you register, subscribe, or purchase services - When you submit forms, send emails, or contact us - Through cookies and analytics (see Cookies section) - Via social media platforms (LinkedIn, Instagram, X/Twitter, YouTube) Data we may collect includes: - Name - Email address - Phone number - IP address, browser type, device info - Pages visited, referral source, search terms - Payment details (processed via secure third-party providers)

We process your data only when we have a lawful basis under GDPR. The table below outlines our purposes and legal grounds: Purpose | Data Categories | Lawful Basis --- | --- | --- To register you as a user | Name, email, phone | Contractual Necessity To deliver services (courses, exams, etc.) | Name, email, progress data | Contractual Necessity, Consent To respond to inquiries | Name, email, message content | Contractual Necessity, Consent To process payments | Name, email, payment method | Contractual Necessity, Legitimate Interest To manage user accounts & relationships | Name, email, usage data | Contractual Necessity, Legitimate Interest To comply with legal obligations | Name, email (if required by law) | Legal Obligation To improve services & analytics | IP, browser, behavior on site | Legitimate Interest

Your personal data is collected directly from you when you: - Visit www.spsv.online - Register or log in - Complete online forms - Send emails to info@spsv.online - Interact with us on LinkedIn, Instagram, X (Twitter), or YouTube

We use cookies on www.spsv.online to: - Enable core functionality (security, login, navigation) - Analyze site usage via Google Analytics - Improve user experience You can accept, reject, or manage cookies via your browser settings. Refusing cookies may limit access to some features. For full details, see our Cookie Policy (available on the website).

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Always review their policies before sharing data.

Your data is primarily processed within the European Economic Area (EEA). However, some services (e.g., cloud storage, analytics) may involve transfers to the United States or other non-EEA countries. We only transfer data where: - The recipient is part of an approved framework (e.g., EU-U.S. Data Privacy Framework) - Standard Contractual Clauses (SCCs) are in place - Adequate safeguards are ensured By using our services, you consent to such transfers where necessary.

We implement industry-standard security measures to protect your data from unauthorized access, loss, or breach, including: - Encryption - Access controls - Secure servers - Regular security audits While we take all reasonable steps, no online system is 100% secure. Transmission over the internet is at your own risk.

We retain personal data only as long as necessary: - To provide services - To comply with legal, tax, or regulatory requirements - For legitimate business purposes (e.g., dispute resolution) Specific retention periods are defined in our internal Data Retention Policy, available upon request.

We may share data with trusted partners only when necessary and under strict agreements: Partner | Purpose --- | --- IT Providers | Hosting, support, maintenance Payment Processor | Secure payment processing Google Firebase | App functionality & analytics We never sell your data. Sharing occurs only under Data Processing Agreements (DPAs) compliant with GDPR.

Under GDPR, you have the right to: - Access your personal data - Rectify inaccurate data - Erase your data ("right to be forgotten") - Restrict or object to processing - Data portability (receive your data in a usable format) - Withdraw consent (where processing is consent-based) To exercise any right, email: info@spsv.online We will respond within 30 days.

For privacy concerns, questions, or to exercise your rights: Email: info@spsv.online Website: www.spsv.online Data Protection Authority (Ireland): Data Protection Commission 21 Fitzwilliam Square South, Dublin 2, D02 RD28 Phone: +353 578 684 800 / +353 761 104 800 Website: www.dataprotection.ie

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on www.spsv.online. Continued use of our services after changes means you accept the updated policy. Last updated: November 2025